Gauging the Real Value of Collaboration SaaS Whitepaper
The Collaboration Software Guild (which is mostly just Karen Holbert writing a bunch of articles over the last 6 months) composed a whitepaper to help quantify the value of hosted services for small and medium businesses in the messaging and collaboration realm.
The paper entitled Gauging the Real Value of Software as a Service (SaaS) E-mail for Small and Medium Businesses does not crunch any numbers, but provides an overview of issues facing SMBs and they mention a few of the many offerings in the increasingly competitive hosted services unified messaging.
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William: Interesting read you have here. It's just that they seem to be quite pessimistic, aren't they?
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