Missing File Error During Exchange 2007 Install

Here's something that I've seen mentioned recently in the newsgroups that also happened to a work colleague during an Exchange 2007 installation.  Basically, when installing Exchange 2007 an error can be displayed stating that D:\Setup\ServerRoles\Common\64 is missing.  In this case, D:\ is the DVD drive.  A quick check of the actual DVD contents revelas that the listed folder doesn't even exist.  From what I understand, this error occurs when installing the first Hub Transport server into an existing Exchange 2000/2003 organisation.

So what's the deal here?  Some people have stated that re-starting the installation results in a successful completion but there is evidence out there to suggest that if you do this the routing group connector that's normally created between the Exchange 2000/2003 and Exchange 2007 administrative groups is not actually created.  The answer from Microsoft is that this problem "may be caused by latency between the DVD drive and setup".  The solution is to copy the contents of the DVD drive to the local machine and then run setup.  This solution worked for my colleague, so here's hoping this blog post saves someone else from a bit of hair pulling.

Account Deleted on August 1, 2007 at 03:05 AM in Useful Info
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Hi Neil

I have received this error as well and copied the DVD to the local drive as a solution.

I'm not sure the DVD latency is as much to blame as the application not allowing for sufficient DVD latency?

Posted by: William Lefkovics at Aug 1, 2007 8:04:04 PM

Quite possibly William - my colleague wasn't convinced either! It hasn't happened to me yet despite a few attempts to recreate.

Posted by: Neil Hobson at Aug 1, 2007 11:30:37 PM

Got this error as well.... this entire Exchange 2007 migration is scary stuff technically let alone when the blasted setup fails....

Posted by: Gregorious at Aug 13, 2007 10:52:33 PM

If you check the media, the \64 directory does not exist. I don't think this is a latency issue.

Posted by: pat at Sep 17, 2007 1:12:55 PM

I find it strange too, however when I copied the files to the disk it worked for me too.
I even had the iso image mounted from the same harddisk as I copied the files to.
So it shouldnt be a latency issue, but something else I guess.

Posted by: Kenneth at Sep 19, 2007 3:47:36 AM